This page pertains to gift items purchased from kennywood.com retail store. For other Customer Service issues (Guest experience/ questions, etc.), please see the CONTACT US page.
What is Kennywood's mailing address?
Kennywood
4800 Kennywood Blvd.
West Mifflin, PA 15122
What is Kennywood's phone number?
412.461.0500, then dial “0” for the
operator.
Can I send a fax order?
Yes. The fax number is 412.464.0719
Can I place an order by check?
Product may be ordered by check on US Funds
only. Send check payable to the Kennywood Entertainment,
4800 Kennywood Blvd., West Mifflin, PA 15122.
Please include name, address, city, state,
zip,
phone, email address and selected product(s).
How long will it take for my order to arrive?
Orders are usually processed within 3 business
days. Please allow at least 7-14 business
days for delivery after shipment within the
continental
US. Alaska, Hawaii and Canada orders may
take longer. During our busy season from
May - October,
please allow an extra week for your order
to be processed and shipped.
Will my private information stay private?
Kennywood Entertainment has a privacy policy. Click here.
What if I am not satisfied with my purchase?
If you are not completely satisfied with
your product purchased from Kennywood
Entertainment, we will refund your money
(excluding shipping)
within 14 days. Please see our return
policy for details.
PRODUCT
How is my order being
shipped?
Orders shipped within the US are, sent
US Mail, UPS, or Fed EX Ground depending
on
location
and type of product purchased.
Is the Kennywood Website web
site secure?
Our web site is secure and uses VeriSign secure
socket layer (SSL) technololgy to encrypt your
data and all transactions.
What if my order is incomplete or incorrect?
If your question is regarding merchandise purchased online, please call the Games Department at 412.461.0500 EXT. 1113.
If your question is regarding an online ticket purchase, please call Kennywood at 412.461.0500 EXT 0.
What if my product is damaged or defective?
Damaged or defective product will be
replaced within 30 days of receipt.
How do I request a refund or return?
Please see our Return Policy.
Where do I send my return?
Please see Return Policy.
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