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While we comply with all applicable regulations, we expect visitors to exercise good judgment and act in a responsible manner to safeguard both their own health and safety and that of those in their care, especially minors, for whom they are the guarantors and must watch over at all times.
In this regard, visitors (i) must READ AND FOLLOW all written rules, directions, warnings and recommendations and properly use the recreational facilities and safety equipment, if any, provided, and (ii) FOLLOW AND RESPECT all instructions and directions provided by our staff.
It is essential that visitors who have dependents who, either because they are minors or because they are disabled, cannot adequately read or understand the rules, indications, warnings and/or written recommendations, have them explained to them and are reminded of them whenever necessary, without prejudice to the park staff being able to provide all necessary assistance.
Therefore, visitors must act responsibly for their own health and safety, as well as for the health and safety of their dependents and others around them.
Thus, each visitor assumes the commitment to adopt a civic and considerate behavior, both with other visitors and with the Park staff, and is obliged to respect the Park and its facilities, other visitors, employees, as well as the flora and fauna.
Visitors who, at the discretion of the park staff, do not comply with the rules and instructions of the staff and/or act irresponsibly and/or disrespectfully to other visitors and/or staff, may be expelled from the park without the right to claim any refund. Likewise, the park reserves the right to bring these attitudes to the attention of the competent authorities.
Please refer to the specific guidelines and rules posted at the entrance of each of the recreational facilities, as well as the Park's general operating rules described below.
WARNING! Assess your physical and emotional conditions BEFORE simply "Doing It".
The rides and other facilities of the Park can provide our visitors with wonderful memories and thrilling fun! But both rides and water features can also be an adrenaline pumping activity that puts your body under stress through different forces (centrifugal and centripetal), accelerations, speed, fast and unpredictable movements, which can push you in different directions, all of which can cause, among others, muscle tension and stress in neck and back, as well as cardiac acceleration and increased blood pressure.
THEREFORE, IT IS VERY IMPORTANT THAT YOU DO NOT PARTICIPATE OR ALLOW YOUR DEPENDENTS TO PARTICIPATE IN ANY ATTRACTION OR ACTIVITY IF YOU ARE UNDER THE INFLUENCE OF ALCOHOL, MEDICATION OR ANY OTHER NARCOTIC SUBSTANCE THAT MAY AFFECT YOUR HEALTH, SENSES, MENTAL ACUITY, REFLEXES AND COORDINATION.
DO NOT PARTICIPATE - OR ALLOW YOUR DEPENDENTS TO PARTICIPATE - IN ANY ATTRACTION OR ACTIVITY IF YOU HAVE, HAVE HAD OR BELIEVE YOU HAVE ANY MEDICAL CONDITION, PRE-EXISTING HEALTH PROBLEM OR INJURY, INCLUDING - WITHOUT LIMITATION - HEART, NEUROLOGICAL, MUSCULAR, BACK, NECK, BONE, JOINT, TENDON, LIGAMENT, BRAIN, EYE, EAR, OR ANY OTHER DISEASE OR INJURY THAT MAY BE TRIGGERED OR AGGRAVATED BY USE OF THE ATTRACTION OR PARTICIPATION IN THE ACTIVITY.
YOU SHOULD ALSO NOT USE - UNLESS OTHERWISE INDICATED - IF YOU ARE (OR SUSPECT YOU MAY BE) PREGNANT; IF YOU HAVE UNDERGONE SURGERY WITHIN THE LAST FEW MONTHS OR IF YOU ARE STILL CONVALESCING OR RECOVERING FROM ANY ILLNESS, DISEASE, TREATMENT OR MEDICAL PROCEDURE.
ONLY YOU CAN DETERMINE THAT YOU ARE PHYSICALLY AND MENTALLY FIT TO SAFELY PARTICIPATE IN AN ATTRACTION OR OTHER ACTIVITY.
THE PARK CANNOT GUARANTEE YOUR HEALTH - OR THAT OF YOUR DEPENDENTS - IT MUST DETERMINE THAT YOU - OR YOUR DEPENDENTS - ARE FIT AND HEALTHY ENOUGH TO USE AN ATTRACTION OR PERFORM AN ACTIVITY, AND THAT YOU MEET THE AGE, WEIGHT AND HEIGHT LIMITATIONS SET OUT IN THE OPERATING RULES.
REMEMBER THAT YOU ASSUME THE RISKS OF ANY ACTIVITY IN WHICH YOU CHOOSE TO PARTICIPATE. IF YOU HAVE ANY QUESTIONS, OUR STAFF WILL BE HAPPY TO HELP YOU.
The park's operations have been adapted in cooperation with the authorities to the current health situation. The health and safety of our visitors and employees has always been our highest priority. Our goal is that you and your dependents continue to feel safe and comfortable when you visit us. Please visit our website to learn about your obligations as a visitor before coming to the Park: COVID Info. Failure to comply with security measures in general - and those related to COVID-19 in particular - may result in denial of access or expulsion from the Park.
Also, in order to comply with the requirements and recommendations of the authorities, as well as to ensure the health and safety of all our visitors and employees, some attractions, dining areas, stores, activities and/or experiences may remain totally or partially closed.
Please review these scheduled closures before purchasing your ticket: Attractions. No full or partial refunds will be issued for these scheduled full or partial closures.
Always check in advance the operational changes of the Park and the closed areas.
A) Rules and circumstances of access and use
The capacity of the park and its various facilities is limited.
No pets are allowed in the park except guide dogs.
Bicycles, skates, skateboards, scooters and similar elements are prohibited from accessing the park grounds.
For safety reasons, there are restrictions on access to certain attractions due to age, height and/or physical condition. Please inquire at the entrance of each attraction about the applicable access restrictions. You can also consult the park's website: Attractions. Height measurements are taken while wearing shoes.
The park provides a guide for visitors with disabilities.
Some attractions, shows, restaurants, stores and/or rides may be closed for technical, meteorological or organizational reasons. The Park will try to inform as far in advance as possible through its website, its official profiles in RRSS and at the information points of the park.
In order to temporarily leave the premises, it is mandatory to inform the ACCESS staff before leaving the premises, since in order to re-enter the premises, you must be duly identified -with a stamp or any other means of identification established by the Park-. Otherwise, you may be denied access to the facilities. Please note that, depending on the type of ticket or Bonoparques you hold, you may not be allowed to re-enter the premises once you have left. Please review the terms and conditions and consult our ACCESS staff.
All types of sales and distribution of pamphlets, flyers or products in the park facilities are prohibited, except those expressly authorized by the park.
In this amusement park, photographs are taken, if you wish, at the entrance of the park and, automatically, at some of the attractions. Also, there are duly accredited photographers who, if you wish, can take pictures of you during your visit to the Park. The sole purpose of these photographs is to serve as a souvenir for visitors. Unless expressly stated otherwise, these photographs will be destroyed at the end of the day, with no possibility of recovery. Please inquire at the park's ticket offices, at the information office or at the entrance of each attraction about where you can view and purchase the photographs. Under no circumstances will photographs be sold to persons other than or unrelated to those who appear in the photographs. If you have any doubts, comments or questions about this information, please contact us at dpo@grpr.com.
Please note that the Park aims to ensure that visitors enjoy a thematic experience as fully as possible, as well as to maintain the facilities in proper conditions of hygiene and cleanliness, so that the consumption of food and drink is not allowed outside the areas provided for this purpose. The restaurant terraces throughout the Park are for the exclusive use of customers who have purchased their food in any of the Park's gastronomic establishments. Access to the Park with food and drink from outside is not allowed except in the case of infants and/or by medical prescription.
B) Safety standards
The sale and consumption of alcoholic beverages and tobacco is strictly prohibited to persons under 18 years of age.
For security reasons, the Park reserves the right to allow duly authorized personnel to inspect backpacks, handbags, bags or other types of luggage in the cases and within the limits established by law.
It is essential that visitors to the park be vigilant and careful with their personal belongings, as the park is not responsible for any loss, theft, robbery or damage that may occur during their stay in the park.
Smoking is prohibited in the queuing areas, in the covered areas and, especially, in the children's area of the Park. In the event that any area is properly enabled for smokers, it will be expressly marked. The Park reserves the right to expel from the premises any person who, having been requested by the Park staff to comply with this rule, continues to violate it.
The use of remotely piloted aircraft is not permitted in the park.
The use of selfie sticks is prohibited on the attractions to ensure the safety of visitors. The Park reserves the right to expel from the Park any person who, having been requested by the Park staff to comply with this rule, continues to violate it.
C) Ticket and voucher rules
The entrance fee or, as the case may be, the Park Voucher, is only refundable in the cases provided for by the applicable regulations.
The entrance ticket to the Park or, if applicable, the corresponding Park Voucher, must be kept during the entire stay in the Park, and must be shown to Park and/or security personnel upon request. The Park reserves the right to expel from the enclosure to any person who, being in it, does not have the corresponding entrance ticket or, where appropriate, valid Voucher Parks.
If your ticket includes a free companion, he/she must enter at the same time as the ticket holder and on his/her first access to the site.
Certain attractions, services, shows and/or pastimes within the park grounds are not included in the ticket price. For more information, please ask at the information point at the entrance of the park or on the Park's website.
D) Parking regulations
The access ticket to the Warner Park parking lot is purchased at the ticket offices of the parking lot and on the website. The parking rates and rules of operation are displayed in a visible way for all visitors before entering the parking lot, at the entrance to the parking lot.
The access ticket entitles the parking of a single vehicle during the same day the ticket is issued, from the opening of the facilities until the closing of the same.
There are reserved parking spaces for people with disabilities, motorcycles and caravans, which are properly marked.
Warner Park has an "Indoor Parking", whose use and utilization by visitors is subject to availability of spaces -since these are limited- and to a specific rate.
Parque Warner reserves the right to remove the vehicle from the parking lot and move it out of its facilities, in the event that it was parked improperly or if at the closing time of the parking lot, the vehicle had not been removed by its owner and remained within the enclosure, running the costs in both cases at the expense of the owner of the vehicle.
Unattended parking, Parque Warner will not be responsible for any damage or theft of objects inside the parked vehicle, being the responsibility of the owner to remove the non-fixed and removable accessories of the vehicles, as well as other effects, objects or belongings introduced in the vehicle, in accordance with the applicable regulations.
E) Rules of coexistence
Out of politeness and respect for others, you are not allowed to jump the line or hold a place for others in the line. Please respect and wait your turn.
In order to preserve hygiene, education and respect for others, during your stay in the Park, you may not remain in bathing suits, without footwear or with your torso uncovered (except in Warner Beach).
In order for all our visitors to enjoy the attractions, at the end of the trip they must leave the vehicle, float or reception pool with the usual speed for this type of attractions and following the instructions of the staff, through the route established for this purpose. To use the attraction again, the waiting lines must be respected.
Visitors must take care of their belongings at all times and it is strongly recommended that they do not leave them unattended, especially towels, hammocks, etc. The Park offers visitors a locker service that can be hired upon arrival at the Park. The Park is not responsible, for reasons not attributable to the Park, its facilities or its staff, for the deterioration or loss of the visitor's belongings that have not been deposited in the lockers.
The park does not have a public address system to broadcast personal messages.
F) Non-compliance
The park reserves the right of admission and expulsion from its facilities, without the visitors thus admitted or expelled having any right to compensation, to persons who seriously contravene the rules listed above.
Furthermore, and without prejudice to the above, in particular, the Park reserves the right to refuse admission or expel from its facilities to persons who seriously contravene the rules listed below or incur in the following situations:
Serious disturbance of order in the park or its facilities or the commission of any crime or misdemeanor in the same.
Improper use of tickets or Bono Parques (including fraudulent, misleading or bad faith use by the holder and/or resale or forgery of the same). Only tickets purchased at authorized points of sale will be valid.
Bathing in fountains or water attractions not suitable for that purpose.
Committing acts of vandalism or causing damage to the facilities of the premises or to the belongings of its employees.
For conduct that inconveniences or seriously affects the enjoyment of other visitors.
For leaving unattended minors and people with disabilities in their care, especially if they incur in the behaviors described in the preceding paragraphs.
It will be considered especially serious to leave unattended minors and people with disabilities who do not know how to swim in the attractions intended for bathing.
Consumption, sale or distribution of any type of drug or narcotic substance within the park grounds. The park will immediately expel any person who violates this rule and will notify the authorities.
For failure to comply with the security measures imposed during the COVID-19 pandemic available at Info COVID.